SERVICES OPERATION
Service Offering
Currently Aditama Jasa Bahana working with Samafitro, Asaba & Tritanu to provide printing & imaging services for Canon, Develop & Sharp office solutions. Managing more then 4000 accounts from Small to Enterprise company with more then 18.000 active devices that producing up to 20 millions pages/months.
Manage Document Services (MDS)
- Project Setup & Implementation
- Project Management
- Call Center & Ticketing Services
- Multifunction Devices Setup & Implementation
- Preventive & Corrective Maintenance
- Help Desk & Technical Support
- Customer Training
- SLA Monitoring & Report
IT Services
- IT Setup & Implementation
- Seat/Desktop Management
Service Team & Coverage
Aditama has 179 Field Engineers around nation, operate at 7 branches at Medan, Bandung, Semarang, Jogjakarta, Surabaya, Balikpapan & Makasar. To provide quick resolution services, the Field Engineers are supported by dedicated Call Center & Help Desk team as a First Level Support (Remote Support), while Field Engineers will provide Second Level Support (Field Support) and dedicated Technical Group as an expert for a Third Level Support on a complex multidiscipline solutions.
Respond Time will be vary between site locations. On general 2-4 hours is Respond Time at major City area and up to 6 hours at some suburb and or small city. Support on some remote area is provided on a project basis, which require some custom solutions. Please reach our team, if you need to develop a major scale MDS deployment & maintenance across nation.